We ship daily MO-FR | Free shipping (AT) from 70 € | International (not CH & LI) from 100 €

Frequently asked questions

Hier finden Sie Antworten auf häufig gestellte Fragen. Sie haben weitere Fragen zu einem Produkt oder zur Bestellung oder möchten uns Feedback zu unserem Onlineshop geben? Kontaktieren Sie uns unter shop@hotelpostbezau.com

Our Foods and Cures

Our soups, juices, shots, dressings, pear puree and rice congee are preserved by pasteurisation. Ideally, they should have a shelf life of several weeks if unopened. You will find the recommended latest consumption date on a sticker on the bottom of your products.

The dried products usually have a shelf life of several months. You will find the minimum shelf life on the back label.

However, products often have a shelf life beyond the stated date, especially if your products are stored in a cool and dark place.

As it is difficult to guarantee a shelf life, we recommend that it is better to start the cure immediately after receiving the package.

Our Granolas have calorie values of approx. 490 to 545 kcal per 100 g (Granola Cocoa: 490 kcal / 100 g, Granola Quinoa: 502 kcal / 100 g, Granola Gluten Free: 545 kcal / 100 g).

Die Signature Juicings liegen in einem Bereich von ungefähr 35 bis 52 kcal pro 100 ml. Reine Gemüsesäfte haben dabei einen geringeren Energiegehalt als die Säfte mit Obst. Bei drei Säften am Tag kommt man so auf ca. 225 bis 335 kcal. 

Our Signature Soups have an average of about 80 kcal per 100 ml of soup. 500 ml of soup therefore yields about 400 kcal. However, this value can fluctuate up and down. One more piece of information about the soups: All our soups are vegan and are prepared without butter or cream.

Our Signature Shots range from about 25 to 80 kcal each.

Die tägliche Kalorienmenge unserer Produkte beträgt damit zwischen 895 und 1360 kcal. Durchschnittlich ist mit einer täglichen Zufuhr von ca. 1000 kcal zu rechnen. Milch, Pflanzendrink, Joghurt, zugegebene Früchte oder Ähnliches müssen hinzuaddiert werden.  

You will find the most important information on the ingredients of our products in the respective product descriptions.

In general, all our foods (soups, juicings, granolas, ...) are free of preservatives or additives such as sugar, flavour enhancers or similar. We work with 100 % natural ingredients. Some of our products are preserved by pasteurisation.

A detailed list of ingredients is available at any time on request and on the back label of your product packaging.

Shipping

Orders are processed as soon as possible after receipt. Normally, orders are handed over to our shipping partner only one day after the order is received (orders from Friday may be handed over on Monday).

Please note that we only process orders on weekdays.

Shipping costs depend on the destination country of your order. Orders are shipped with our shipping partner DHL Express.

Within Austria we charge 4.90 € for express shipping. Shipping is free for orders over 70 €.

For shipping to other European countries, we charge slightly higher shipping fees (e.g. 5.90 € for shipping to Germany). Shipping is free of charge for orders over 100 €.

On orders to Switzerland and Liechtenstein, we charge a shipping fee of 14.90 €, regardless of the order value.

You will find out the exact shipping charges for your destination country in the ordering process.

Derzeit bieten wir einen Versand in viele Länder innerhalb Europas an, darunter die Schweiz und Liechtenstein. Wir arbeiten daran, in Zukunft in noch viele weitere Länder lifern zu können.

Hinweis für den Versand in die Schweiz: Die angezeigten Preise sind inklusive der österreichischen Umsatzsteuer. Anfallende Zollgebühren werden bei Übergabe der Lieferung vom Empfänger bzw. von der Empfängerin gezahlt. Lieferungen in die Schweiz sind zudem vom Umtausch- & Rückgaberecht ausgeschlossen.

Deliveries within Austria should be delivered on the next working day. International shipments will take longer.

Once your parcel has been dispatched, you will receive an e-mail confirmation with a link to track the shipment and an estimated delivery date. This allows you to check when your parcel will arrive at any time. You also have the option of specifying a desired delivery date.

Within Austria, all deliveries are express deliveries and are normally delivered on the next working day.

There is currently no express option for international shipments.

Payment

Currently we offer the following payment methods:

  • Credit card (Visa and MasterCard)
  • PayPal
  • Apple Pay
  • Google Pay

Exchange and return

Der Umtausch und die Rückgabe von Waren sind grundsätzlich möglich. Kontaktieren Sie uns dafür gerne per E-Mail unter shop@hotelpostbezau.com.

Our food products are excluded from exchange and return. The same applies to shipments to Switzerland.

Secure the package sufficiently and then please take it to a shipping partner of your choice and address it as follows:

Hotel Post Bezau
Brugg 35
6870 Bezau

AUSTRIA

Once we have received your shipment, we will refund the amount requested or arrange for a new shipment.

We hope you understand that we do not cover the return shipping costs.

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